Shipping policy

We take great care in handling and dispatching your artwork. Every print is carefully checked, securely packaged, and shipped with full tracking.

 

Dispatch Times

  • Orders are usually dispatched within 2–4 business days of purchase.
  • During high-demand periods, please allow additional processing time. We will notify you of any delays.

 

Delivery Methods and Carriers

We use Royal Mail’s trackable shipping services for both UK and international deliveries. Once your order has been dispatched, you will receive a tracking number by email.

 

Estimated Delivery Times


Region

Estimated Delivery

UK

2–4 business days

Europe

3–11 business days

 

Please note that these are estimates only, and delays may occur due to customs, strikes, weather, or peak seasonal demand.

 

Shipping Fees

Shipping costs for the UK are fixed at £10 per order.

Shipping costs for Europe are fixed £15 per order. 

For high-value orders, a signature may be required upon delivery.

 

Customs Duties and Import Taxes

  • UK Orders: VAT is included where applicable.
  • European and International Orders: You are responsible for any customs duties, VAT/GST, and import taxes imposed by your country.

These fees are not included in the purchase price and must be paid by the recipient. If you refuse to pay import fees and the item is returned to us, we will refund the product price minus shipping and any return costs.

 

Damaged or Incorrect Orders

We package all artworks to museum-grade standards, but damage in transit can occur. If your artwork arrives damaged or incorrect:

  1. Email info@sbycreatives.com within seven (7) calendar days of delivery.
  2. Include the following information:
    • The artwork
    • Packaging
    • Edition number/signature (if applicable)
    • Order number
    • Description of the issue
    • Clear photographs of the damage

We will:

  • Issue a full refund
  • Cover the cost of return shipping (if required) 

Please do not dispose of packaging until the issue is resolved.

 

Lost, Delayed or Undeliverable Parcels

  • If a parcel is delayed due to customs or courier error, we'll assist in tracking and resolving the issue but cannot guarantee timelines.
  • If an item is marked as delivered by the courier but not received:
    • We will assist with a formal investigation.
    • Replacements or refunds are subject to investigation outcome.
  • If a parcel is returned to us due to:
    • Incorrect address provided
    • Failure to collect from a local depot
    •  Refusal to pay import fees - you will be charged for re-shipping.

 

AML Policy

As an online art business registered in London, United Kingdom, Signed by Creatives Ltd is committed to full compliance with all applicable anti money laundering (AML) legislation, including the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

We recognise that the art market can be vulnerable to misuse for illicit financial activity and therefore take a proactive approach to identifying and mitigating such risks.

In accordance with UK law, we are required to carry out customer due diligence (CDD) for transactions that meet or exceed the applicable AML threshold, currently £10,000 or more, whether in a single transaction or a series of linked transactions. For such transactions, we may request:

  • A copy of the customer’s valid photographic identification, such as a passport; and
  • Two recent proofs of address dated within the last three (3) months.

We reserve the right to delay or refuse any transaction until the required verification has been satisfactorily completed.

All transactions are monitored for unusual or suspicious activity, and our staff are trained to identify and report concerns to the appropriate authorities. We do not accept large cash payments and maintain detailed records to ensure transparency and ongoing regulatory compliance.

If you wish, I can also align this policy with HMRC guidance for Art Market Participants or add a short risk assessment section.